Policy
Refund & Replacement Policy
At Luxy Galleria, we carefully pack every order to ensure your products reach you safely.
01
No Cash Refunds
We do not offer cash or monetary refunds. For eligible issues, we may provide a replacement or store credit after verification.
02
Damaged, Missing or Incorrect Items
If your order arrives damaged, incomplete or incorrect, contact us within 24 hours of delivery with your order number and clear photos/videos of the package and products.
03
Chocolate Melting
Chocolate may soften or melt during transit due to Kerala's heat. We take reasonable precautions to minimise this risk, but minor melting or softening due to temperature is not eligible for replacement or store credit.
04
Returns & Exchanges
As we sell food products, we do not accept returns or exchanges for change of mind, incorrect product selection or personal preference.
05
Cancellation
Orders can be cancelled only before dispatch. Once dispatched, cancellation is not possible.
All claims are subject to verification by Luxy Galleria.
Jurisdiction: Thalassery Courts, Kerala.