Question 1

What is Luxy Galleria?

Accepted Answer

Luxy Galleria is an imported food and snacks store based in Thalassery, Kerala. We bring chocolates, snacks, chips, ramen, biscuits, wafers, candies, drinks, coffee, spreads and other popular food products from around the world to customers across Kerala and India.

Question 2

Where is Luxy Galleria located?

Accepted Answer

Luxy Galleria is located in Thalassery, Kerala. Visit our physical store to explore our range of imported chocolates, snacks, drinks, ramen and more.

Question 3

What products do you sell?

Accepted Answer

We stock a wide range of imported food and beverages, including imported chocolates, Korean ramen, chips, biscuits, wafers, candies, chewing gum, mints, instant coffee, soft drinks, energy drinks, spreads and seasonal or limited-edition snacks.

Question 4

Which countries do your products come from?

Accepted Answer

Our products are sourced from different countries around the world, depending on the brand and product. Product pages provide the relevant country-of-origin information wherever applicable.

Question 5

Where can I buy imported chocolates in Kerala?

Accepted Answer

You can shop original imported chocolates from Luxy Galleria, based in Thalassery, Kerala. We offer a wide selection of international chocolate brands and flavours, with delivery available across Kerala.

Question 6

Where can I buy imported snacks online in Kerala?

Accepted Answer

You can order imported snacks online from Luxy Galleria. Our range includes international chocolates, chips, biscuits, wafers, candies, ramen, drinks and other snacks, with delivery across Kerala.

Question 7

Do you sell Korean ramen?

Accepted Answer

Yes. Luxy Galleria stocks a variety of Korean ramen and noodles, including different flavours and spice levels. Availability changes as new products and flavours arrive.

Question 8

Do you sell international soft drinks and energy drinks?

Accepted Answer

Yes. We regularly stock imported and international soft drinks, energy drinks and other beverages. Availability varies depending on current stock.

Question 9

Do you sell rare or hard-to-find snacks?

Accepted Answer

Yes. We regularly bring in unusual, limited-edition and hard-to-find international snacks and flavours. Follow our social media pages or check the website for new arrivals and restocks.

Question 10

Are the products at Luxy Galleria genuine?

Accepted Answer

Yes. Luxy Galleria specialises in genuine imported food products. Having grown up around the Gulf’s diverse food and snack culture, we have always had a strong connection with international brands and flavours. We carefully select the products we bring to Kerala and provide relevant product information such as brand, flavour, size and country of origin wherever applicable.

Question 11

Are Luxy Galleria products imported?

Accepted Answer

Our store specialises in imported food products. Individual product listings specify relevant product and country-of-origin information.

Question 12

What is the expiry date of your products?

Accepted Answer

The expiry or best-before date varies by product and batch. We recommend checking the product listing or packaging for the most accurate date before consumption.

Question 13

How are chocolates handled during delivery?

Accepted Answer

Chocolate products can be affected by heat during transportation. Where appropriate, we take additional precautions for chocolate deliveries, including suitable packaging and cooling solutions depending on the order and delivery conditions.

Question 14

Can I order products as gifts?

Accepted Answer

Absolutely. Our imported chocolates, snacks and curated hampers are popular for birthdays, anniversaries, celebrations and other special occasions. We offer gifting options across different budgets and can help you choose products based on the occasion.

Question 15

Does Luxy Galleria deliver across Kerala?

Accepted Answer

Yes. We offer delivery across Kerala, subject to courier service availability at the destination.

Question 16

Do you deliver outside Kerala?

Accepted Answer

Delivery availability outside Kerala depends on the destination, product type and courier service. Check the available delivery options during checkout or contact us before placing your order.

Contact:

- 9847978098

Question 17

How long does delivery take?

Accepted Answer

Delivery time depends on your location, courier service and the type of order. The estimated delivery time will be communicated during the ordering process.

Most locations in Kerala get delivery within 2–3 days.

Rest of India: 4–8 working days.

Question 18

How much is delivery?

Accepted Answer

Delivery charges depend on the destination, parcel weight and courier service. The applicable shipping charge will be shown or communicated before your order is confirmed.

Question 19

Can I track my order?

Accepted Answer

Yes. Where tracking is available through the courier service, tracking details will be shared with you after dispatch.

Question 20

How can I order from Luxy Galleria?

Accepted Answer

You can shop through our website or contact Luxy Galleria through WhatsApp for assistance with your order.

WhatsApp: 9847978098

Question 21

Can I order imported snacks through WhatsApp?

Accepted Answer

Yes. Customers can contact Luxy Galleria through WhatsApp to enquire about products, availability and orders.

WhatsApp:

- 9847978098

Question 22

Can I request a product that is currently out of stock?

Accepted Answer

Yes. Contact us with the product name or a photo of the product. If possible, we can let you know when it is restocked or consider it for a future shipment.

Question 23

Can I request a specific flavour?

Accepted Answer

You can contact us with the brand and flavour you are looking for. Availability depends on current stock and import availability.

Question 24

How should I store my products after delivery?

Accepted Answer

Chocolates: Store in a cool, dry place away from direct sunlight and heat. During hot weather, refrigeration may be recommended depending on the product. Allow refrigerated chocolates to return to room temperature before opening to reduce condensation.

Chips & snacks: Keep sealed and store in a cool, dry place. Once opened, consume promptly to maintain freshness.

Ramen, biscuits, wafers & candies: Store in a cool, dry place and keep the packaging tightly sealed after opening.

Drinks: Follow the storage instructions printed on the product packaging. Refrigerate after opening where indicated.

Always follow the product's own storage instructions and expiry/best-before date, as requirements can vary between products.

Important: Avoid storing food products in direct sunlight, near heat sources or in hot/humid areas.

LUXY GALLERIA

Bringing the World of Snacks Closer to You

OUR PRODUCTS

Frequently Asked Questions